Short term calm...
Recently I had two areas break down on me. The first was my internet connection. After two days of trying to fix it, we called someone who walked in and had it done in minutes. I was almost mad that it was that easy! But I am glad to have it back. It drove home the point that we come to depend on things like technology (and internet) without meaning to. I found myself at almost a standstill. I had several important emails and other things. In all honesty, I could have logged in somewhere else, but it became a personal challenge to me - one that I lost! I am glad to be back online.
Second, I was forced to face some management mistakes that I have made. Like technology, it is easy to take people for granted, and think things should work a certain way. I have made the mistake of trying to keep feelings from getting hurt, while at the same time maintaining my integrity about what I say. Staff members come to me in confindence about each other, and I have to manage around the issues. The ballance between helping people work through their issues and helping them to avoid pain can be hard. I overcompensated to try and protect feelings. I was wrong. Had I let people have the opportunity to communicate honestly and openly with each other, I could have prevented long term hurt and frustration. My attempts to protect did the opposite. Honesty and integrity go hand in hand, even when they hurt.


